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How long will it take to receive my order?
Estimated shipping times range from 5 days to 3 weeks depending on demand. If you have any questions about where your order is, you can track it here. You can also contact us with your order number at

Why didn't my order come in one package?
We often process order items separately to increase fulfillment speed. This means you could receive one part of an order before another. Do not worry. If after some time you still have not received your complete order, please reach out to

Taxes and Shipping?
Taxes are taken care of by us and pass the savings onto you. Shipping is free on select orders. Typically orders over a predetermined value qualify for free shipping.

We got you covered. If you are unsatisfied, please let us know so we can work with you. For all details, see our return policy.

What is the warranty of my product(s)?
RealPars applies the same warranty that is applied by Siemens and Phoenix Contact. For Siemens this is a standard 1 year warranty for all products.

Can I cancel an order?
If you decide to cancel an order, you can do it anytime BEFORE it ships and a tracking number is already in the system.

Where is RealPars Located?
Our office is located at Rotterdam Science Tower, Marconistraat 16,
3029AK Rotterdam, Netherlands.